Below is how Apple's Microsoft Windows Support department does their job.

Instead of helping me try to fix my problem, they ended up refunding my 
money, making it sound like they did me a favor, as they normally do not 
refund song purchases.

They wouldn't help me, so I helped myself, and found something much 
better in the process!  Now I can do what I want with the songs I 
purchased from iTunes, and so can you.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

mswin@apple.com wrote:
> We apologize for any inconvenience but we are unable to visit third
> party websites in order to access files for purposes of
> troubleshooting as it is a violation of our security standards.

That's a load of B.S., and you know it.  You're telling me that a major
computer company doesn't have an IT department that can protect its
companies systems from possible threats of visiting a website or from
downloading and playing an MP3 file?  Yeah right.


> ------------------------------------------------------------------------
> 
> Why must you waste my time???  And yours as well???
> 
> READ my initial email (at the bottom of this reply), which CLEARLY
> states that you need to VISIT and READ my website (that I give you the
> address to in that initial message), and then see if you can tell me what 
> might be my problem.  On this website I provide a download of a small 
> segment of the problem audio, for you to download, then listen to, so you 
> can hear EXACTLY what the problem is, which will hopefully allow you to 
> tell me what my problem might be.
> 
> mswin@apple.com wrote:
>> Dear Thomas,
>> 
>> Thank you for contacting iTunes Music Store Customer Service.
>> 
>> We apologize for the inconvenience you have experienced with these
>> titles. We will allow you to download this selection again, without
>> additional charge. To download again, verify that you have an active
>> network connection, open iTunes, and select Check for Purchased Music
>> from the Advanced menu.
>> 
>> Should you have an issue with the new download, please reply to this
>> email with a detailed description of the issue you have experienced.
>> 
>> Sincerely,
>> 
>> The iTunes Music Store Team
>> 
>> 
>> REQUEST
>> ------------------------------------------------------------------------
>> Sub Issue : Quality
>> Support Subject : Music Downloads
>> Comments : I can't listen to the two songs I just purchased via
>> iTunes.  Please see the website I just made, which explains the
>> problem in detail, and includes a small MP3 sample of the problem, so
>> you can hear for yourself exactly what the problem is:
>> 
>> http://www.noyou.net/itunes